Customer Privacy & Data Protection
This Privacy Information notice (PIN) describes your rights under the General Data Protection Regulation and sets out how we will use and protect your personal information.
Buckingham Covers and our parent company, Internet Stamps Group Ltd are strongly committed to protecting the privacy of our customers personal details.
All data is collected securely and is not passed onto third parties. One thing that sometimes concerns customers is what we do with your phone number. We never pass on phone numbers to anyone else but we like to have them for ourselves as it is such a quick and easy way of checking order details with you.
What information do we hold on you?
When a customer registers with us to place an order by phone, post or over the website, we collect some or all of the following data:
Customer Account Number
This is a number that is unique to you and means we can look you up quickly on our computer system. The advantages are that you’ll get quicker, smoother service when placing your orders.
We need all these things to get your order to you in the first place. We then store them so you don’t need to give us the information all over again if you want to place another order in the future. We also use the information to send you free magazines and newsletters if you have requested them. You can opt out of these by emailing email@example.com and asking to come off our mailing list. This informaion is shared with our mailing house Warners Midland PLC to enable us to send you mailings.
Strictly optional, but we do like to have a contact number, if possible, to sort out any problems or questions about your account quickly and easily. We never give it out to anyone else and we never cold call.
If you have an email address, this is another really helpful way of being able to contact you to sort out problems or questions about your account. We do NOT use it to tell you about terrific offers, new covers or sheets and exciting autographs unless you sign up for our enews online. We do not share email addresses with ANYONE else other than Mailchimp, who are our email provider.
Payment Card Details
If you pay by credit or debit card, we securely hold information about that card, including the card holder’s name, card number, card start date (if applicable), card expiry date, card issue number (for some debit cards only). We use these to process the card payment and to deal with any future queries or refunds associated with it.
We keep a record of what you have ordered in the past so that we can refund or replace anything if you wish to return it. This information is required for our accounting records and for HMRC purposes.
Out Of Stock Orders
If you order something that we couldn’t provide at the time as it was out-of-stock (if you have asked us to) we will keep a record that you wanted it. That way, if we ever get one in the future, we’ll be able to offer to you. This does not commit you to buying the item in the future and we cannot guarantee to hold the same price, but at least it means you’re in with a chance of getting what you want eventually!
If you tell us that you are interested in a particular area of collecting, such as military, cricket or animals, we will keep a record of this (if you have askd us to do so) so we can keep you up-to-date about new products that you might like.