Terms & Conditions
Refunds & Returns
Everything we sell is sent on a 30 days approval. If you do not like the cover for any reason, you can send it back to us for full refund. We will refund the card you used to pay with for your order.
How To Pay
We are happy to accept Visa, MasterCard, American Express and PayPal.
Why We Prefer Credit Or Debit Cards
Paying by card allows us to sort things out quickly and when we invoice, all of the paperwork is done so your account is immediately correct. Refunds are also much simpler when we hold your card details. If you are new to our new website, please call us so we can take your card details, this makes ordering with us again much simpler and quicker, and we'd also love to hear from you! Call 01303 278137 to contact our Customer Service Team.
How Much Does Postage Cost?
Our postage costs are as follows:
- UK Postage and Packing (for orders under £200) £3.45
- UK Special Delivery (for orders £200 and over) £8.50
- Overseas Post and Packing (for orders under £200) £4.45
- Overseas Special Delivery (for orders £200 and over) £10.50
We are happy to deliver anywhere in the world, including PO boxes. We’re also happy to send the invoice to one address and the order to another (useful for present buyers or if you are working away from home). If the covers you have ordered are in stock and you are paying by credit/debit card (or your account is in credit), then we’ll aim to get your goods in the post to you within 24 hours of receiving your order. Please note the word ‘aim’! We are usually pretty good at this but because we are a small company, on very busy days, it can take longer. Remember also that we advertise covers in advance so they may not be ready yet when you order. New covers often take longer to arrive due to many unforeseen circumstances. Signed covers in particular can be a very long wait as it depends on how quickly the signatory gets them back to us. As a general rule, please allow 28 days (from the date of postmark for new issues) for the delivery of your order. If your order is for a present or you need it by a particular date, please contact us to let us know. We’ll do our very best to help.
The original articles on this site are copyright Internet Stamps Group Ltd. Please do not reproduce anything without permission. If you would like to use any of the information or articles used on the site, please contact us and explain for what purpose you wish to use it.
Customer Privacy And Data Protection
This Privacy Information notice (PIN) describes your rights under the General Data Protection Regulation and sets out how we will use and protect your personal information.
Buckingham Covers and our parent company, Internet Stamps Group Ltd are strongly committed to protecting the privacy of our customers personal details.
All data is collected securely and is not passed onto third parties. One thing that sometimes concerns customers is what we do with your phone number. We never pass on phone numbers to anyone else but we like to have them for ourselves as it is such a quick and easy way of checking order details with you.
What Information Do We Hold On You?
When a customer registers with us to place an order by phone, post or over the website, we collect some or all of the following data:
We need all these things to get your order to you in the first place. We then store them so you don’t need to give us the information all over again if you want to place another order in the future. We also use the information to send you free magazines and newsletters if you have requested them. You can opt out of these by emailing firstname.lastname@example.org and asking to come off our mailing list. This information is shared with our mailing house Warners Midland PLC to enable us to send you mailings.
- Phone number
Strictly optional, but we do like to have a contact number, if possible, to sort out any problems or questions about your account quickly and easily. We never give it out to anyone else and we never cold call.
- E-mail address
We need your email address, this is another really helpful way of being able to contact you to sort out problems or questions about your account. And our new online system requires an email address. We do not share email addresses with ANYONE else other than Mailchimp, who are our email provider.
- Payment Card Details
We require our customers to pay by credit/debit card or PayPal, we securely hold information about that card, including the card holder’s name, card number, card start date (if applicable), card expiry date, and card issue number (for some debit cards only). We use these to process the card payment and to deal with any future queries or refunds associated with it.
- Past orders
We keep a record of what you have ordered in the past so that we can refund or replace anything if you wish to return it. This information is required for our accounting records and for HMRC purposes.