Privacy Policy

Customer Privacy & Data Protection

This Privacy Information notice (PIN) describes your rights under the General Data Protection Regulation and sets out how we will use and protect your personal information.

Buckingham Covers and our parent company, Internet Stamps Group Ltd are strongly committed to protecting the privacy of our customers personal details.

All data is collected securely and is not passed onto third parties. One thing that sometimes concerns customers is what we do with your phone number. We never pass on phone numbers to anyone else but we like to have them for ourselves as it is such a quick and easy way of checking order details with you.

What information do we hold on you?

When a customer registers with us to place an order by phone, post or over the website, we collect some or all of the following data:


We need all these things to get your order to you in the first place. We then store them so you don’t need to give us the information all over again if you want to place another order in the future. We also use the information to send you free magazines and newsletters if you have requested them. You can opt out of these by emailing and asking to come off our mailing list. This information is shared with our mailing house Warners Midland PLC to enable us to send you mailings.

Phone Number

Strictly optional, but we do like to have a contact number, if possible, to sort out any problems or questions about your account quickly and easily. We never give it out to anyone else and we never cold call.

Email Address

We need your email address, this is another really helpful way of being able to contact you to sort out problems or questions about your account. And our new online system requires an email address. We do not share email addresses with ANYONE else other than Mailchimp, who are our email provider.

Payment Card Details

We require our customers to pay by credit/debit card, we securely hold information about that card, including the card holder’s name, card number, card start date (if applicable), card expiry date, and card issue number (for some debit cards only). We use these to process the card payment and to deal with any future queries or refunds associated with it. You can also pay using PayPal.

Past Orders

We keep a record of what you have ordered in the past so that we can refund or replace anything if you wish to return it. This information is required for our accounting records and for HMRC purposes.